FAQ - Frequently Asked Questions

What are the terms and conditions for shopping at notAbrand.com? Read here!

Delivery Time
 

May vary from product to product - but will maximum be.
For shipments within the same country: 4 days
For shipments within the same continent: 7 days
For shipments worldwide: 14 days
 

Shipping costs
 

Can be viewed in your shopping bag.
For alternative shipping address, this can be seen in step 2 during the checkout process

Return Policy

When products are returned the costs for shipping are paid by the customer.
 

Returning Goods

You have 14 days to return an item bought in a store at NotAbrand, if you should regret the purchase for some reason. When you return goods, please write down the following information and send it with the item to the address of the store, you bought the item in.
Customer Information: Name, Address, Post code (or ZIP), City, Country, Phone number and email address
Order and Product Information: Order ID, Product ID, Store ID, Store Name, Price.
Please also send a copy of your receipt.
Please note that returned items are only accepted if item and packing is intact. If products show any signs of usage they cannot be returned.
Use a postal package service with track & trace so that NotAbrand can confirm the return of the item to the seller. It is a return requirement that you mail the track & trace number to sales@notabrand.com - when the goods are returned to the seller (confirmed by track & trace service), HyperDress (owns NotAbrand) will refund your payment.

Complaints

If you have received damaged goods or the wrong product according to what you ordered, please answer the information below and send it to the email address of the store where you bought the goods.
Customer Information: Name, Address, Post code (or ZIP), City, Country, Phone number and email address
Order and Product Information: Order ID, Product ID, Store ID, Store Name and Price - remember track and trace number

Description of the Damage

Please describe the damage and if you have an image of the damaged item, please attached it to the email.
Please include a copy of your receipt. You can find the email address or a contact form at the "about" page of the store where you bought the goods.

How can I open a store on notAbrand.com?

If you are a designer or an artist, you can open a shop on notAbrand.com, if the quality of your work is accepted by NotAbrand.com fashion panel.
Please contact the NotAbrand managers at contact@notabrand.com, and they will give you further details.
What are the terms and conditions for having a store at notAbrand.com?
You can read the terms and conditions here.